Frequently Asked Questions
Deep-dive into the technical and operational details of the Promptlē intelligent lending infrastructure.
Product & Solution
What exactly is Promptlē?
Promptlē is a stateless AI lending platform and verification service suite. It can operate as secure infrastructure between your application channels and fulfilment systems, or as modular services consumed independently. We specialise in data normalisation, automated document verification, and deterministic credit policy execution.
How does Promptlē differ from traditional OCR?
While traditional OCR extracts text, Promptlē uses Context-Aware Financial Extraction (CAFE) and Probabilistic Document Categorisation. We don't just 'read' documents; we verify the 'truth' of the data through cross-document validation, forensic metadata analysis, and real-time fraud detection against your specific credit policy.
Is Promptlē a Document Management System (DMS)?
No. Promptlē is a stateless processing factory. Our 'Verify, Don't Store' architecture means sensitive documents and PII are encrypted during verification and automatically purged once the LIXI payload is dispatched. This significantly reduces institutional data liability and aligns with APRA CPS 234 standards.
Can we use Promptlē modularly?
Yes. Our architecture supports incremental adoption. You can consume individual modules via API—such as AI Document Intelligence, Serviceability Delta Analysis, or Credit Policy Decisioning—without a full-scale replacement of your existing origination stack.
Technical & Integration
Is Promptlē LIXI compliant?
Yes. Promptlē is natively LIXI-compliant, supporting LIXI XML and JSON schemas for the Australian lending ecosystem. We bridge the gap between fragmented ingestion sources and legacy core banking ledgers by producing a 'Verified LIXI' payload that contains audit-ready data and reasoning.
How does the Credit Policy Engine work?
The engine ingests your specific credit policy via PDF or API and executes it as a deterministic reasoning chain against verified data. It provides automated 'pass/flag/refer' recommendations with a transparent audit trail tied directly to your rules, removing 80% of manual processing.
How is data sovereignty handled?
Built for Australian regulatory requirements, our infrastructure is hosted exclusively in Sydney-region AWS. This ensures all processing occurs within the Australian jurisdiction, supporting data sovereignty and compliance with local privacy regulations.
What APIs do you support?
We provide secure REST and GraphQL APIs for deep integration, alongside webhooks for real-time event dispatching. This allows for seamless interoperability with institutional endpoints, broker aggregators, and third-party data providers like AVMs and credit bureaus.
Security & Compliance
What is Promptlē's approach to security?
Security is built into every layer. We maintain SOC2 readiness and follow Privacy by Design principles. Our system features real-time virus and malware scanning on all document uploads, AES-256 encryption at rest, and TLS 1.3 in transit. Our stateless hub architecture significantly reduces the risk of long-term PII exposure.
Does Promptlē handle Australian data residency?
Yes. All processing and temporary storage occur within the Australian jurisdiction, specifically via our Sydney-region AWS deployment. This supports compliance with APRA CPS 234 and local privacy regulations.
How do you ensure AI reasoning is explainable?
Every decision made by the Promptlē engine includes a detailed reasoning audit trail. We provide 'confidence scores' for all extractions and clear justifications for why a specific policy rule was triggered, ensuring your credit officers can verify and override decisions with full context.
Have a more specific technical question?
Our engineering team is ready to discuss your specific integration requirements, SOC2 readiness, or LIXI-compliant payload mapping.